- Data Backup & Recovery
Safeguarding your data and networks is vital, as they are essential to your business. Employing data backup and disaster recovery solutions is invaluable in shielding your data and systems against unforeseen occurrences, such as natural disasters, cyber-attacks, and hardware breakdowns. The recovery plan hinges on meticulous strategy, planning, appropriate technology, and regular testing to restore your IT infrastructure and systems during a catastrophe. Connected Northwest is equipped to preserve your data and create backups, a crucial part of comprehensive disaster recovery.
- PC Support
Our array of services includes on-site assistance for both desktops and laptops to resolve any computer-related challenges you encounter. Our help desk service is readily available to address your IT-related queries and concerns. We offer a customer service portal where you can quickly generate help request tickets, track the progress of the request, and resolve your IT issues. Additionally, we provide after-hours support for your network and server to assist you with any IT-related inquiries and issues that may occur beyond regular business hours.
- Server and Network Solutions
Managing a network can be challenging, given the multiple components that demand constant oversight and maintenance. Recognizing that your priorities lie in achieving your business objectives, Connected Northwest will set up, secure, and monitor your network equipment and applications and ensure proper operation. We’ll provide 24/7 security monitoring, antivirus supervision, updates, and manage authorization and authentication.
- Vendor Management
When something goes wrong, and it is difficult to pinpoint the cause of the problem, let Connected Northwest vendor management services handle the issue. Whether it is a problem with your phone systems, computer equipment, network scanners, copiers, faxes, or business applications, we can be your singular point of contact for all technical requirements. We will deal with the vendors on your behalf, so you do not have to.